We are providing 100% shipping charges, all money back
We are providing 100% shipping charges, all money back
Cart 0

SHIPPING POLICY

SHIPPING POLICY

isGreat.com will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.


Please note that if you order a number of items for delivery to the same address, they may be despatched separately and we cannot guarantee delivery of all the items on the same day. We make every effort to despatch items on time. If we are unable to deliver the items within our normal timeframe, we will inform you about the same well in advance. Cancellation fee (if applicable) will be deducted prior to refunding the amount. If the items are not delivered within the time period we specify in the Order Confirmation Email, please contact our Customer Care Department quoting the order number contained in your Order Confirmation Email. Delivery occurs when the items are delivered to the delivery address you specified when placing your order. After this point, responsibility for loss, breakage and damage passes to you. Ownership of items purchased does not pass to you until payment is received by us in full.

We do offer Free delivery inside UAE, however it applies to orders greater than value Dhs 500/-. (A nominal charge of Dhs 30/- will apply for delivery in UAE for orders below Dhs 500/-.) 

Product Information
The hampers and gift boxes photographed may contain varied contents as they are subject to availability.

After clicking "Submit Order"
you agree and accept the following terms & conditions:

  • You will provide valid and true details to an isGreat.com.com Customer Care agent, who will contact you on your mobile phone to confirm the order and delivery details.
  • Your Order status can be tracked online through the "See Orders" link after logging into your account.
  • You are requested to get in touch with the respective brand service centres, directly in case of any service or warranty related issues and our Customer Care Centres will provide you the contact details to do the same. Nevertheless, we can coordinate any service & warranty related issues on your behalf and get the issue resolved, if you prefer to do so.
  • Please make necessary arrangements for payments (if it is Cash on Delivery or Credit / Debit Card Order) and authorize an individual to accept the goods in your absence.
  • isGreat.com.com will NOT visit your location more than THREE (3) times per order; all further attempts will be charged extra.
  • If the order is cancelled within 24 hrs of placing the order, no cancellation charges will apply (Order has to be cancelled either by email - service@kingsouq.com or by calling out Customer Care Phone Number  +971 4 380 5605
  • All refunds will be made within 14 days through the same mode of payment received. Cancellation and other charges may apply and will be deducted.
  • Prior to breaking the factory seal, please ensure that the model number on the packing / carton matches YOUR ORDER.
  • Goods broken open from the factory packing or switched on cannot be accepted for EXCHANGE or REPLACEMENT.
  • In case the goods are DAMAGED or INCOMPLETE or INCORRECT - please inform isGreat.com.com (by email or phone) within 12 hrs of delivery.

Delivery Guidelines/Information
Shipping information
Some of our products are shipped directly from our vendors and manufacturers. Because of this arrangement the items in your purchase may be shipped separately.